Understand how SARS works
We always need your help
Follow us on
We'd love to hear your story about how SARS has helped you!
Your donations help save lives
Share this page
Life saving stats
The first medical resource on scene in around 20% of incidents attended
SARS has responded to over 19000 call outs
Over 7000 clinical hours volunteered annually
£0 cost to the patients we treat
The privacy and security of your personal information is important to us and
why we use your personal data.
References to “who”, “we” and “us” refers to Suffolk Accident Rescue Service.
policy frequently to ensure you are aware of the most recent version.
Suffolk Accident Rescue Service (SARS) is a registered charity 1168764. SARS
is an emergency medical charity that provides advanced pre-hospital medical care
at the scene of serious trauma or life threatening medical incidents throughout
Suffolk and its border areas with Norfolk, Cambridgeshire and Essex.
Our contact details are Unit 1b, Woolpit Business Park, Windmill Avenue,
Woolpit, Bury St. Edmunds, Suffolk IP30 9UP.
Telephone: 01359 244186.
Your personal data is any information which identifies you or which can be
identified as relating to you personally e.g. name, address, telephone, email
address. This personal data will be collected and used by us. We will only
collect the personal data that we need.
We collect personal data in connection with specific activities e.g.
volunteering, fund raising, donations, employment etc.
You can give us your personal data by completing forms, contacting us by
telephone, email, joining us as a volunteer, donor or employee.
This could include details of how you have helped us by volunteering or being
involved in fund raising events etc.
If you make a donation we will use any personal information you give us to
record the nature, amount of your gift, claim gift aid where you have told us
you are eligible and thank you for your gift.
If you tell us you want to fundraise to support our cause, we will use the
personal information you give us to record your plans and if needed support your
If you have told us you are planning to or thinking about leaving us a gift
in your Will, we will use the information you give us to keep a record of this.
If we have a conversation or interaction with you or with someone who contacts
us on your behalf e.g. solicitor we will note these interactions.
The Charity Commission rules require us to be assured of the provenance of
funds and any conditions attached to them. We follow due diligence process which
involves researching the financial soundness, credibility, reputation and
ethical principles of donors who have made or likely to make a significant
donation to SARS
We may collect extra information about you e.g. references, emergency contact
details, medical conditions etc. This information will be retained for legal or
contractual reasons, to protect SARS (including in the event of an insurance or
legal claim) and for safeguarding purposes.
We may need to use your personal data to manage your volunteering from the
moment you enquire to the time you stop volunteering with us.
This could include, contacting you about a role, you have applied for or we
think you may be interested in, expense claims you have made, shifts you have
booked and to recognise your contribution. We may ask you for information
relating to your health if it’s relevant to an activity.
To comply with our contractual and statutory and management obligations and
responsibilities we process personal data including “sensitive “personal data
from job applicants and employees. This data can include but is not limited to
information relating to health, racial or ethnic origin, criminal convictions
Sensitive Personal Data is information about racial or ethnic origin,
political opinions, religious or other similar beliefs, Trade Union membership,
physical or mental health, sexual identification or orientation, criminal
proceedings or convictions.
Contractual Responsibilities include those arising from a contract of
employment. The data processed to meet contractual responsibilities includes but
is not limited to data relating to payroll, bank accounts, postal address, sick
pay, leave, pension and emergency contacts.
Statutory Responsibilities imposed by law on the charity as an employer. Data
includes but is not limited to tax, National Insurance, Statutory Sick Pay etc.
Management Responsibilities necessary for the organisational functioning of
the charity. Data includes but is not limited to recruitment, employment,
training, development, absence, disciplinary matters, email addresses and
In limited circumstances we may legally collect and process sensitive
personal data without requiring the explicit consent of an employee e.g. to
process data about an employee’s health where necessary e.g. to record absences
from work due to sickness, to pay statutory sick pay, to refer to Occupational
Health Service etc.
Job Applicants. We will ask for personal information, which will only be used
for this purpose. Information will be accessed by employees involved in the
recruitment process and not disclosed outside SARS. If successful, the
information will be stored on an employees personal record. If unsuccessful, the
personal data will be erased within a reasonable time after the appointment has
To meet our employer’s duties we are required to transfer an employee’s
personal data e.g. to Pension Providers and H.M.R.C. e.g. provision of salary
and tax data.
People who have benefitted from SARS service choose to share their experience
to help promote our work. We only share this if we have the explicit and
informed consent of the individual or parent/guardian if the individual
concerned is under 18 years. This information may be made public by SARS at
events, fundraising events and work, publishing events and documents e.g. annual
SARS do not share or sell donor details with charities or other third parties
for marketing purposes. If you are participating in an event run by another
named organization your details may need to be shared and in these circumstances
we will inform you before this information is shared.
You have the right to request access to personal data that we may process
about you. If you wish to exercise this right you should; put your request in
writing, include proof of your identity and address (e.g. a copy of your driving
licence or passport and a recent utility or credit card bill) and specify the
personal data you want access to.
You have the right to require us to correct any inaccuracies in your data
free of charge. If you want to exercise this right you should; put your request
in writing, provide us with sufficient information to identify you and give
detail of the incorrect information and the correct information to replace it
Where you have the right to request erasure of personal data that we may
process about you, to exercise this right you should put your request in
writing, provide us with sufficient information to identify you and specify the
information to be erased.
If you have any concerns or questions as to the way in which we process your
information please contact us. In addition, you have a right to bring a
complaint with the Information Commissioner’s Office. More information on the
Information Commissioner’s Office and your rights is available at www.ico.org.uk
SARS receives no central government funding. We rely on voluntary donations to fund equipment and training for our clinical volunteers. Please help us offer the best possible service to the people of Suffolk and its surrounding areas.
Sign up for the latest news from SARS.
Suffolk Accident Rescue Service, Unit 1b, Woolpit Business Park, Windmill Avenue, Woolpit, IP30 9UP | Registered Charity no 1168764
Website by OneLine Designs